Terms and Conditions

1. Introduction

By using this website you agree to be bound by these Terms and Conditions, which may from time to time be changed by us with or without notice to you. By agreeing to order products on this site, the buyer agrees to buy at the price and in the way described on the site. The seller's acceptance of the order is conditional on receipt of payment, the ability of the seller to provide the product and there being no error or innocent misrepresentation by either party. If for any reason the product/service cannot be provided within 30 days, any payment will be fully refunded.

2. Order

Orders can be submitted to The Wooden Play Den via our website www.thewoodenplayden.co.uk. Once you have completed the checkout section you will receive an email confirming your order details. To enable you to order online you will have to provide information to us.  The information you provide must be accurate.

Orders can also be placed via email by sending your details to hannah@thewoodenplayden.co.uk or via telephone by calling Hannah on 07890 361129.

All prices are quoted in £ sterling and include VAT where applicable.

3. Payment

Payment online can be made via Debit or Credit Card or via a Paypal account. All Payments are managed by Paypal; however you do not need a Paypal account to order. Simply enter your Credit or Debit Card details at the Checkout.

If you would prefer to pay via Cash or Cheque please email your order to hannah@thewoodenplayden.co.uk

4. Packaging

Whenever possible we use recycled packaging. This ensures that we can keep the delivery costs to a minimum and conserves resources.  

It is of vital importance that your items arrive with you safely and we aim to package everything to ensure that this is the case; however we cannot foresee problems with the postal service. Therefore, if you package does not arrive to your satisfaction please contact us immediately.

5. Delivery

We aim to dispatch within 24 hours of receiving your order.

Express Delivery - depending on your area we will use Royal Mail first class post, Hermes tracked or UPS courier to ensure yur parcel is received within 3 working days.  

Standard Delivery - depending on your area we will use Roya Mail second class post or Hermes tracked courier. Please allow 5 working days for delivery due to postal conditions.

If you require an item sooner than this, please email me as we would normally be able to accommodate this. 

Our delivery charges are for UK addresses only. Please contact us if you would like an item posting overseas.

We aim to offer a fair delivery price which ranges from £1.50 - £5.99 and offer FREE DELIVERY on all orders over £60. We do not charge extra for packaging.

If you are local to us, then you may choose to click and collect your purchase. Items can be collected from Newport, Shropshire or Delivery can often be made to the Telford and Stafford area. Please email me once you have placed your order to confirm your pick up location.  

7. Description of goods

Our aim is to provide a useful description of the products available to purchase. Our Product Reviews section aims to give more detail and opinion; however the buyer accepts responsibility for judging the suitability of the product for the buyer's required purpose. Age suitability will be shown in the product description in line with the British Standards for Toy Safety. Hand made items may differ slightly in detail from those illustrated on the site, as they are individually made.


All descriptions, illustrations and product names are the property of The Wooden Play Den. No permission is given for the use of any of the above.

We are able to provide recommendations for toys based on your requirements.  Please contact us via email hannah@thewoodenplayden.co.uk or telephone 07890361129 to discuss further. There is no charge or obligation for this service.

8. Right to Cancel

If you are not satisfied with any purchase, you are able to cancel your order up to 7 days after receiving your goods. Simply email hannah@thewoodenplayden.co.uk. A full refund will be given; however if the item has already been posted, then postal charges are not refundable and you will have to pay for the return of the item.

If in the unlikely event that you receive a faulty item, a replacement item will be set or a full refund given. Postal charges will be refunded by The Wooden Play Den. Please retain proof of posting when returning items to us.  

9. Offers and Discounts

From time to time The Wooden Play Den may offer discounts and special offers to customers. If you would like to be made aware of these offers, please sign up to our newsletter from the homepage www.thewoodenplayden.co.uk. Details will not be passed on to third parties.

Discount codes will need to be entered at the checkout stage.

10. Privacy

The buyer acknowledges that the seller may retain and use the buyer's details provided with this order.

We will not pass on your details to any other company or individual! We will protect your privacy, and your details will remain confidential. 

If you have any questions/comments about our privacy policy, please email hannah@thewoodenplayden.co.uk

11. Website Content

While The Wooden Play Den strive to provide an error-free website, the information on this website may contain typographical errors or inaccuracies. We cannot guarantee that all contents herein are 100% accurate and / or complete, including prices, product information, production specifications and product compatibility. As such we reserve the right to correct errors in prices as they are discovered, revoke any stated offers and otherwise correct any errors, inaccuracies, or omissions. The right extends to orders that have already been submitted and accepted by our website. Your statutory rights are reserved.

12. About Us

The Wooden Play Den are based at 3 Smallwood Court, Newport, Shropshire, TF10 7NH, and can be contacted on hannah@thewoodenplayden.co.uk or via telephone at 07890 361 129