Privacy Policy

As customers and fans of The Wooden Play Den, I may hold some information about you (your name, email address, and when an order is placed, your postal address and telephone number, if you have joined our birthday club you may have also provided me with the first name of your child and their month and year of birth). This Privacy Notice sets out everything you could ever need and want to know about how I collect, use and store this information. If you still have questions after reading this document, please email me at hannah@thewoodenplayden.co.uk

  • IMPORTANT NOTE: When I talk about "information", I am only referring to your contact details. I never have access to your financial information when you make payments using PayPal or WorldPay (Online shop) or Barclaycard (for payments by phone or in person). All sensitive financial information is held securely by the processing companies, and they never share this with me, or anyone else.

How I collect information

I use Mailchimp to manage my mailing list, and you can sign up for my newsletter here. You will only ever end up on this mailing list if you have signed up for my newsletter, or if you have placed an order or specifically asked me to add you to it. 

Whenever you order a wooden toy from me, either directly or through my online shop, you give me sufficient information about you to enable me to process the order.

I also have a contact us form, available on my website which asks for your contact information.

The website provider I use, Create, has cookies enabled for this site to make sure your computer (or other device) is recognised when you visit here again. Cookies enable us to provide a better user experience. You can find out more about cookies in general here.

Who has access to your information

Only me! I run my business from home and I am the only one who ever has access to your information, and I never, ever, ever pass this on to anyone else. 

I use MailChimp as a way of managing my mailing list, and your details are also stored on their servers (click the links to find out more about their Privacy Policy and Terms of Use). 

If you pay me using PayPal, they will also hold information about you. You can read their Privacy Policy here.  

If you chose the WorldPay option on my website they will also hold information about you. You can read their Privacy Policy here.

How I use your information

I send out monthly newsletters to those who have signed up to my mailing list to receive information about The Wooden Play Den.  Generally my newsletters include details of new toys, offers, events that I am attending, blog posts and information I think maybe helpful to other busy parents like me. I may also send out mid-month emails if I think you may be interested in the content.

If you have completed the contact us form, you can expect to hear from me using the contact information you've provided.   

You always have the option to change your mind and let me know that you no longer want to receive my newsletters.

How I store information

Mailchimp hosts details of all members of my mailing list on their secure servers. 

I keep an electronic spreadsheet of all customers and the details that you have provided me with. This is held on my password-protected laptop, which is kept at home. I keep this spreadsheet solely for accounting and tax purposes (I need to keep all sales records for at least 6 years). 

Your rights

You can ask me at any time what information I hold about you, and I will give you full details free of charge. You also have the right to ask that your details be deleted, amended or transferred. If you ever change your mind about what information, if any, you want me to hold on your behalf, just contact me.